Support

If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

Customers who live in states or localities that charge sales tax will see sales tax listed at checkout as a separate line item. These taxes are imposed by state and local governments on the purchase of goods and services and are not limited to 1canoe2. The applicable tax rate is determined by the customer’s shipping address and the rates set by the corresponding state and local taxing authorities.

Please read all terms thoroughly before agreeing to purchase via the Preorder system. Any cancellation of a Preordered item will be subject to a $15 cancellation fee, unless a different amount is stipulated in the terms of the agreement. All preorders are non-refundable. Discounts may not be applied to preorder items.

Once you are logged into your account, just visit your “My Classes” page under "My Account"!

You'll gain unlimited online access to a classroom with instructional videos. There is no physical product shipped out with the purchase of a class.

Classes are self-paced. You can return to the classroom and watch the videos as many times as you want, on any device!

Please note shipping timeframes do not include time needed to fulfill your order. Orders may take up to 3-5 business days to be fulfilled and shipped. You can view our shipping policies here.

Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Orders of $110 or more shipping in the U.S. ($150 or more shipping to Canada) with economy service get FREE shipping. More shipping information can be found here.

Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders. Please review those items, as these terms apply to duplicate items as well.